Skip to content

Ryan McKeown

By Hillary Chambers

Ryan is the Senior Director of Customer Experience at Higher Logic Vanilla and is committed to elevating customer satisfaction. He empowers his team to provide a level of exceptional support, services, and customer success throughout the entire customer journey. With a community-first focus on ROI, value, and member engagement, Ryan and his team enable organizations to get the most out of the Higher Logic Platform. Having spent over a decade at Higher Logic and in the community space, Ryan brings a wealth of firsthand experience, adopting and scaling the best practices from various customer success methodologies and platforms. His mission: to ensure we exceed expectations and empower our customers.