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Kristi Faltorusso

By Alexis Johnson

Kristi Faltorusso is an award-winning Customer Success Executive with experience in building, scaling and transforming Customer Success organizations at hyper-growth B2B SaaS companies. Over the past 12 years, she’s helped many companies redefine Customer Success resulting in increased retention, long-term revenue growth, and customer advocacy.

Kristi has led Customer Success and Experience teams at companies like BrightEdge, Sisense, BetterCloud, and IntelliShift. Currently, she is the Chief Customer Officer at ClientSuccess, a leading Customer Success Management solution, where she leads Customer Success, Technical Support and Consulting.