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Utilization of Communities in Modernizing/Transforming Customer Engagement Programs

By Mark Griffith

Customer centric processes which foster the ability for customers to interact with the business, and other customers, through on-line channels are key in the growing digital age. An important element in digital transformation of the customer experience, in addition to the technology itself, includes the modernization of processes. Join in this event where Heather Hagedorn, Product Strategy, Oracle Cloud HCM will delve into the evolution of activities aimed at empowering customers, particularly through the utilization of Oracle’s online community, Oracle Cloud Customer Connect. These processes include enabling self-service options for addressing business needs, fostering customer involvement in product innovation, and ensuring access to crucial information throughout their journey.