There is often a delicate balance when onboarding staff to the rules and best practices of your online member community. However, when done effectively, the synergy can lead to powerful insights, a win-win environment for staff, and a great community experience for members.
In this session, you will hear from community managers who have managed ASA Central since its launch in 2013. Learn do’s, don’t’s, and lessons learned from managing a mature community, and leave armed with tips to make your community experience a meaningful one for both staff and members.
- Gain strategies on how to keep internal teams updated and excited about what is going on in your online community
- Learn creative ways to use modules and functionality available to you
- Learn how to encourage staff to get involved and tap into the power of community, while setting boundaries for them so the community remains member centric