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Accelerating Customer Success Impact with AI

By Mark Griffith

What if time was no longer a factor when it comes to delivering value for customers? What if we knew exactly what customers are trying to achieve before the first interaction with sales or a CS partner? What if we delivered a moment of delight before an official onboarding was complete? Or, what if we helped to define customer business goals before we ever aligned on metrics to track? Totango and Jasper have been partnering for over a year on embedding generative AI into the customer success workflow with automated integrations and natural language queries, and we’ve only just scratched the AI surface. So join Chris Dishman, SVP of Global Customer Success at Totango, on a “behind the scenes” conversation on how customer success and generative AI will continue to evolve in the next generation of CS practice to accelerate both workflow efficiency and customer results.