Terms & Policies

Attendee Terms & Policies

By registering for and/or attending Higher Logic Super Forum, all participants agree to be bound by, and comply with, these Terms and Policies. It is the participant's responsibility to read and understand these Terms and Policies. 

Liability Waiver

I understand that travel and gathering involve the risk of illness, including illness from COVID-19. I (and on behalf of my guest(s)) waive and release Higher Logic and its sponsors and exhibitors, and their volunteers and agents, from and against claims, liabilities, and expenses arising from injury, illness, or death from contraction or spread of COVID-19 or other communicable disease due to travel to or attendance at an event sponsored by Higher Logic. 

I will take necessary precautions and abide by all safety protocols implemented on-site for the event and agree to not attend any Higher Logic event if I feel ill or had recent exposure to a COVID-19 case. Higher Logic will continue to diligently monitor all conditions related to COVID-19 between now and the start of the conference event. Higher Logic reserves the right to modify health screening protocols at their discretion. This is a very fluid time, and we will continue to evaluate what is needed to ensure your safety. We will keep all participants updated as we get closer to the event and as a condition of participation you agree to follow all protocols. 

This waiver and release are binding on me and my heirs and successors. 

Participation and Behavior

Participants are expected to conduct themselves professionally at all conference functions. Obscene language, abusive behavior, or threatening behavior directed at or regarding conference participants or staff will not be tolerated. The conference staff has the right to remove any participant in violation of this policy. No refunds of registration will be granted. 

Personal Information

Please note that participation contact details will be kept on the Higher Logic database, which will only be used by Higher Logic. Higher Logic does not record or store credit card information. Unless an explicit request from a registrant to withhold contact information (through the registration form) is received, the registrant's information will be included in the list of all attendees, their affiliated institutions and email addresses/mailing addresses that will be accessible to delegates and vendors at the conference. The email addresses will also be used to circulate last-minute details and announcements of future Higher Logic events. 

Photography/Audio and Video Recording

All Higher Logic conferences are held in a public space, therefore we do not prohibit participants, exhibitors, sponsors, news organizations, and other companies from photographing or video or audio-taping some Conference activities. All media becomes the property of Higher Logic. Higher Logic reserves the right to use images or recordings taken at the Conference with your photograph or voice and/or likeness in future marketing materials without compensation. 

Soliciting at the Conference

We encourage attendees to support the paid sponsors and exhibitors who, in turn, are supporting the industry. However, suitcasing is prohibited at all Higher Logic Conferences. Higher Logic reserves the right to escort any individual from the conference if they are reported to be soliciting in the Exhibitor Hall and are not a conference sponsor or exhibitor. We also encourage attendees not to listen to a sales pitch from a non-sponsor or exhibitor. 

Admittance

Admission is restricted to persons 21 years and over to all Higher Logic conferences and events except as agreed in writing from Higher Logic. 

Higher Logic has sole discretion, without refund, to refuse admittance to or expel from the conference anyone that is deemed to be behaving in a manner that could be disruptive to the conference or any other participant. 

Higher Logic reserves the right to close, alter, or cancel, without prior notice, any conference event, sessions, or other items relating directly or indirectly to the conference for any cause, or at any time. 

Higher Logic reserves the right to remove anyone caught sharing a registration. Those users will be removed from the session(s) and if caught twice you will lose all access and will not be granted a refund for the registration. 

Registration Payment

Registration fees must be paid in full before the conference start date. If full payment has not been received, registrations will be canceled. This applies to registrants submitting bank/wire transfers, checks, and credit card payments that are incomplete for any reason. 

All fees are payable in U.S. dollars. MasterCard, VISA, Discover, American Express, and checks are accepted. No purchase orders are accepted. 

Registration Cancellation by Participant

All Higher Logic Conferences vary in their cancellation policy and dates. Please refer to the cancellation policy provided on the registration page of each conference website for exact details. It is highly recommended to consider transferring the registration to a different participant from your organization to take advantage of the learning opportunities provided at the Higher Logic conference. 

Registration Transfers

Only one transfer is permitted per original registrant with written consent. The individual submitting the substitution request is responsible for all financial obligations associated with that substitution as well as updating any contact/demographic information. Please refer to the transfer policy provided on the registration page of each conference website for exact instructions. 

Event Cancellation by Organization

Higher Logic reserves the right to cancel an event due to low enrollment or other circumstances which would make the event non-viable. If Higher Logic cancels an event, registrants will be informed as soon as possible through the listed email address on their registration form and will be offered a full refund. Should circumstances arise that result in the postponement of an event, registrants will be automatically rolled into the new event but will have the option to either request a full refund or transfer registration by a listed date. 

If, for any reason, Higher Logic must cancel an event, Higher Logic accepts no responsibility for covering travel, hotel, or other costs incurred by delegates and guests. Participants are responsible for taking appropriate insurance coverage in connection with their attendance. Where the participant is traveling away from home to attend the conference, appropriate travel insurance should be purchased independently and in advance of any travel or travel bookings. 

Registration Policies

By registering for and/or attending Higher Logic Super Forum, all participants agree to be bound by, and comply with, these Terms and Policies. It is the participant's responsibility to read and understand these Terms and Policies. 

We have updated our policies to align with current industry standards, ensuring a seamless experience for all conference attendees. Please read these terms carefully before registering. 

Early Bird Conference Rate 

To take advantage of the early bird conference rate, you must make your hotel reservation through the conference reservation system by Tuesday, March 4, 2025. If you choose to change your hotel to a property outside the conference block after registering for the early bird rate, an adjustment will be made to your registration fee to reflect the current conference rate. 

Registration Payment 

Complete your registration payment before progressing to the next rate category (e.g., Early Bird to Advanced). A valid credit card is required at the point of booking to ensure reservation security. Incomplete payments will result in cancellation, and re-registration will be at the prevailing conference rate. 

Guest Policy 

Registered guests must not be in industry-related roles. Those in the same industry are not eligible as "guests." While guests are invited to the Wednesday Welcome Reception and Thursday Closing Night Event, they need to purchase a guess pass to participate. 

Proximity Waiver 

Attendees who live within a 25 miles radius of our conference may request a waiver of the requirement of staying within the hotel block. We ask that you submit a Local Attendee Waiver Form prior to completing your registration. 

Exhibitors 

If your attendance wasn't covered in your company's sponsorship package, you're required to register at the current conference rate. 

Registration Deadlines 

All cutoffs are set for 5:00 P.M. MST. 

Language Requirement 

Correspondence and queries should be in English. 

Payment Information 

Payment Guidelines 

All payments are to be made in U.S. Dollars. 

We accept the following payment methods: MasterCard, Visa, Discover, American Express, and checks/cheques. 

We do not accept Purchase Orders. 

Payments by Check 

If opting to pay by check, please adhere to the following steps: 

  • Ensure that your check payment arrives before the respective rate cut-off date for the intended fee. 
  • Once you finalize your registration online, an invoice will be generated. It is essential to print and include this invoice with your check. 
  • Make checks payable to "Higher Logic" and ensure they are in U.S. funds. 
  • For payments covering multiple invoices, kindly enclose a copy of each individual invoice with your check. 

Mail payments to: 

Check Payments: Please mail to our following lockbox bank address: 

Higher Logic LLC 

Location 111 

PO Box 645579 

Pittsburgh, PA 15264-5253 

 

Overnight Mail – Using Fedex, UPS, DHL, Etc. 

PNC Bank C/O Higher Logic LLC 

Lockbox Number 645579 

500 1st Avenue 

Pittsburgh, PA 15219 

Cancellation Policies 

Substitutions 

Transfer of registration is permitted up to 14 days prior to event start date. Only one transfer is permitted per original registrant with written consent. The individual submitting the substitution request is responsible for all financial obligations associated with that substitution as well as updating any contact/demographic information. Please contact superforum@higherlogic.com to request a transfer. 

Cancellations 
  • No Processing Fee: For cancellations made by 03/04/25, no processing fee will be charged for any Super Forum fees, including Registration, Workshops, or Guests. Send your cancellation in writing to superforum@higherlogic.com.
  • Registration Cancellation Fee: Beginning 03/05/25, a cancellation fee of $225 will be applied to individual registrations. This excludes Group Registration Packages. Notify superforum@higherlogic.com in writing to cancel.
  • Other Fees: Guest Fees, Training Fees, and Workshop Fees are subject to a $25 cancellation fee if written cancellation is sent to superforum@higherlogic.com by 03/04/25.
  • Non-refundable After Cut-off: No refunds, regardless of the reason, will be issued for cancellations or no-shows after 14 days out from the event start date. 

Refunds 

Refunds will be processed within 30 days post-conference. 

  • Payments made via credit or debit cards will be refunded to the same card. If the card transaction cannot be reversed (e.g., payment was made over 90 days ago, card has expired, etc.), a check will be issued.
  • All other payments will result in a refund via a check sent to the recorded payee's account. 

Presenter Registration Policies 

  • Primary presenters are eligible for one (1) complimentary pass to the Super Forum Conference. 
  • Sponsors should refer to the prospectus for pass guidelines, please contact tchambers@higherlogic.com for details.
  • Co-presenters are not eligible for a complimentary pass.
  • The registration waiver is non-transferable.
  • Once your session has been approved, you will not be able to change or transfer the presenter's name. Swapping the primary and co-presenter is prohibited.
  • As a primary presenter, you must ‘accept’ your session for the conference by November 13, 2024, or you risk having your session(s) removed from the schedule. Please contact conference support if you have any issues accepting your session(s).
  • Primary presenters must register for the conference by February 5, 2025, or risk having your session(s) removed from the schedule. Sessions cancelled due to failure to register are forfeited outright.
  • Any speaker cancellation after February 5, 2025, or no-show presenter will forfeit their access to Super Forum files and content.
  • No other expenses are reimbursed by the Super Forum Conference.
  • Higher Logic reserves the right to audio and/or video record all sessions.
  • Higher Logic reserves the right to take photos/videos for future Super Forum promotion.