General Conference Information


When and where is the conference?

Super Forum 2020 is returning to DC! We’re holding our annual event on September 20-22 at the Marriott Marquis Washington, DC (located at 901 Massachusetts Ave NW, Washington, DC 20001).

Is the pre-conference Academy included in my registration?

Yes, NEW for 2020! Included in the base price of the event are ALL hands-on, pre-conference workshops. A tentative listing of these hands-on workshops will cover Google Analytics, CSS (Cascading Style Sheets)/Web Design, Marketing Automation Campaigns, Online Community modules like Event Manager, Volunteer Manager/Customer Advocacy Manager, and Mentor Match. Workshop registration preference will be given based on time of registration.


What is included in Super Forum registration?

All scheduled events (including pre-conference Academy) are included with your Super Forum event registration. Meals will be provided during this time. You can look forward to dozens of learning sessions, hearing from our awesome keynote speakers, and coming All Together with us (over free food and drinks) at our SUPER fun Customer Appreciation Party!


Are there any registration restrictions?

Registration for Super Forum is limited to qualified professionals. Representatives of companies with products or services that compete with Higher Logic products and services are prohibited from attending. All registrations are subject to approval, and Higher Logic, in its sole discretion, reserves the right to deny or cancel any registration for any reason.


What is the registration cancellation policy?

Cancellations received up until July 20, 2020 will be fully refunded.

Cancellation refunds will not be issued after July 20, 2020, unless Higher Logic cancels the event in which case a full refund will be issued at any time. 

You always have the option of transferring your registration to someone else at no cost and up until the event starts.

No refunds will be made for travel, room, or any other direct or indirect expenses.

Will there be a mobile app?

Yes! The mobile app will be released a month before the event starts. You will receive an email when it is available for download.

What is the weather like in the DC area in September?

The average high in DC in September is 79 degrees with a low of 62 degrees. We do get rainy days in September, so make sure to pack accordingly (especially if you plan to take a stroll outside around DC to enjoy our beautiful capital).


What should I wear?

We recommend business casual attire for the entire conference. Dress jeans are welcome. The conference ballrooms tend to be chilly, so please bring a blazer or a sweater.

What if I have dietary restrictions?

When you register, you’ll have an opportunity to indicate special dietary restrictions.


Will wireless internet be available at the Marriott Marquis?

Yes, wireless internet will be available for all Super Forum attendees.


Will I have an opportunity to meet one-on-one with a Higher Logic expert?

Yes! Attendees are encouraged to schedule time with a Higher Logic staff member on our website. The schedule will be posted closer to the event date.


Are guests allowed to attend?

Unfortunately, personal guests are not to attend the conference unless they are also registered for Super Forum.

Will conference presentations be available before Super Forum?

All conference material, including presentations, will be available on the event mobile app. The mobile app will be released one month prior to the conference.


Will my schedule be available in the mobile app?

Yes, the app will go live prior to the conference and your schedule will be updated within the app.


I’m no longer attending Super Forum. What should I do?

If you are no longer attending Super Forum, but someone will be coming in your place: Please let us know, and we will ensure that your existing registration is transferred to your substitute. Please contact Gina (gvavra@higherlogic.com) to cancel your event registration.



I have additional questions, where should I get help?

If you need additional assistance, please email Gina Vavra (gvavra@higherlogic.com). She will be happy to assist you directly!